Privacy Policy

1. Introduction

AEGIS ELITE Protection Services (Pty) Ltd (“AEGIS ELITE”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you:

• Visit https://www.aegiselite.co.za/;
• Submit a website enquiry;
• Request a security assessment or proposal;
• Contact us by telephone, email or another communication channel; or
• Otherwise interact with us through this website.

For purposes of POPIA, AEGIS ELITE Protection Services (Pty) Ltd is the responsible party in relation to the personal information described in this policy.

2. Our details

3. Scope of this policy

This policy applies to personal information processed through this website and general business enquiries arising from it.

It does not fully govern personal information processed during security operations, employment, recruitment, CCTV monitoring, access control, incident management or client-specific deployments. Separate privacy notices, agreements or operating procedures may apply to those activities.

4. Personal information we may collect

Depending on how you interact with us, we may collect:

• Your name and surname;
• Business or organisation name;
• Email address;
• Telephone number;
• The service in which you are interested;
• Information included in your enquiry or message;
• Communications between you and AEGIS ELITE;
• Information required to prepare a security assessment, quotation or proposal;
• Your IP address, browser type, device information and approximate location;
• Website usage information, such as pages visited, referring pages and access times;
• Technical, security and server-log information; and
• Any other information you voluntarily provide.

Please do not submit identity documents, financial information, passwords, confidential security plans, access credentials or other sensitive information through the general enquiry form unless specifically requested through an appropriate secure channel.

5. How we collect personal information

We may collect personal information:

• Directly from you when you complete the enquiry form;
• When you contact us by email, telephone, WhatsApp or social media;
• During discussions about a security assessment, quotation or service;
• Automatically through website infrastructure, technical logs and security tools; or
• From a person or organisation authorised to provide information on your behalf.

6. Why we process personal information

We may process personal information to:

• Receive and respond to enquiries;
• Contact you about requested services;
• Arrange a security assessment or consultation;
• Prepare quotations, proposals and service recommendations;
• Establish, manage or perform a client relationship;
• Provide customer and operational support;
• Operate, maintain and secure the website;
• Prevent spam, fraud, abuse and malicious activity;
• Keep appropriate business and communication records;
• Comply with legal, regulatory and contractual obligations;
• Establish, exercise or defend legal rights; and
• Send direct marketing only where permitted by law.

We process personal information where you have consented, where processing is necessary to take steps at your request or perform an agreement, where the law requires it, or where we have a legitimate interest that does not unjustifiably infringe your privacy.

7. Required information

Information marked as required on the enquiry form is necessary for us to receive, assess and respond to your enquiry.

Providing this information is voluntary, but we may be unable to respond or provide a proposal if the necessary information is not supplied.

8. Sharing of personal information

We may share personal information only where reasonably necessary with:

• Website-hosting and cloud-infrastructure providers;
• Secure email-delivery and communication providers;
• Information-technology and cybersecurity service providers;
• Professional advisers, including accountants, auditors, insurers and legal advisers;
• Contractors or service providers assisting us under appropriate confidentiality and data-protection obligations;
• Regulators, law-enforcement agencies, courts or public authorities where required or permitted by law; and
• Another party where you have authorised the disclosure.

We do not sell personal information or provide website-enquiry information to third parties for their independent marketing purposes.

Service providers processing information for us are expected to use it only for authorised purposes and to apply appropriate confidentiality and security safeguards.

9. International processing

Some website, cloud or email service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with section 72 of POPIA, including using providers subject to appropriate laws, binding agreements, corporate rules or other lawful safeguards.

10. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. These may include access controls, secure hosting, protected server-side functions, input validation, anti-spam measures, system monitoring and restricted access to business communications.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a security compromise involving personal information, we will take appropriate steps and provide notifications where required by law.

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

Enquiries that do not result in a client relationship will generally be retained for no longer than 24 months after the last meaningful communication, unless:

• You ask us to retain your information;
• Continued retention is reasonably necessary for an ongoing matter;
• The information must be retained by law; or
• It is needed to establish, exercise or defend a legal claim.

Where an enquiry leads to a client relationship, relevant information may be retained for the duration of that relationship and for the applicable legal, contractual and regulatory retention period afterwards.

When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

12. Cookies, analytics and technical information

The website may use cookies or similar technologies that are necessary for core functionality, security, performance and user preferences.

Technical server logs may record information such as IP addresses, devices, browsers, access times and requested pages to maintain security, diagnose errors and monitor website performance.

If non-essential cookies are used, visitors must receive appropriate information and choices through a cookie notice or consent mechanism where required. AEGIS ELITE does not use website cookies to sell personal information.

Visitors can control cookies through their browser settings, although disabling essential cookies may affect website functionality.

Google Analytics 4

With your consent, AEGIS ELITE uses Google Analytics 4, provided by Google, to understand how visitors use this website and to improve its performance and content. Google Analytics may process information such as device and browser details, approximate location, pages visited, referral source and interactions with the website.

Google Analytics remains disabled until you accept analytics cookies. You may withdraw your consent at any time through the Cookie settings link in the website footer.

Google may process information outside South Africa subject to its applicable privacy and data-protection safeguards. Further information is available in Google’s Privacy Policy at https://policies.google.com/privacy.

13. Direct marketing

Submitting a general enquiry does not automatically subscribe you to marketing communications.

We will send electronic direct marketing only where we have a lawful basis to do so. Marketing messages will identify AEGIS ELITE and provide a reasonable way to unsubscribe.

You may withdraw consent or object to direct marketing at any time by contacting info@aegiselite.co.za.

14. Your rights

Subject to POPIA and applicable limitations, you may request that we:

• Confirm whether we hold personal information about you;
• Provide access to your personal information;
• Correct or update inaccurate or incomplete information;
• Delete or destroy information that we are no longer authorised to retain;
• Stop or restrict certain processing;
• Record an objection to the processing of your information; or
• Stop sending direct-marketing communications.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

We may need to verify your identity before acting on a request. Certain information may continue to be retained where required by law or where necessary to protect legal rights.

Requests may be sent to the Information Officer using the contact details in section 2.

15. Automated decisions

We do not use information submitted through the general website enquiry form to make decisions that have legal or similarly significant consequences solely through automated processing.

16. Children’s personal information

This website and its enquiry form are intended for adults and authorised representatives of organisations.

Children should not submit personal information through the website without the involvement and authorisation of a parent or competent person. If we discover that children’s information was collected without appropriate authorisation, we will take reasonable steps to delete or lawfully manage it.

17. Third-party websites and social media

The website may link to social-media platforms or other third-party websites. Those services operate under their own privacy policies and practices.

AEGIS ELITE is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the relevant privacy notice before providing information to another service.

18. Complaints

Please contact our Information Officer first if you have a concern about how AEGIS ELITE has handled your personal information. We will try to investigate and resolve the matter appropriately.

You may also lodge a complaint with the Information Regulator of South Africa:

19. Changes to this policy

We may update this Privacy Policy when our website, processing activities, service providers or legal obligations change.

The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through an appropriate notice.

20. Contact us

Questions, objections or requests concerning personal information may be directed to: